Senior Account Manager
Company Overview
Synergy is a technology services provider dedicated to helping clients achieve meaningful business outcomes through technology. We work closely with organisations to design, implement, and manage infrastructure, cloud, cybersecurity, and related IT services that support their key business priorities.
Our clients often operate in sensitive and high-profile environments where trust, dependability, and a consistently exceptional level of service are critical. Our team combines strong commercial awareness with technical expertise to develop lasting client partnerships and deliver measurable results.
The Opportunity
As a Senior Account Manager, you will be responsible for managing some of Synergy’s most complex and strategically important client relationships. Acting as a trusted technology and commercial advisor, you will work closely with senior and C-suite stakeholders to strengthen client retention, expand revenue opportunities, and maintain an exceptional client experience across your portfolio.
Reporting to the Commercial Director, you will work with a high level of independence while developing strategic account plans and technology roadmaps in partnership with Solutions Architects and service delivery teams. This opportunity is well suited for an experienced account management professional who enjoys building executive-level relationships, influencing commercial strategy, and driving both client success and business growth.
What You’ll Do
- Manage and strengthen long-term relationships across a portfolio of key and complex clients, establishing Synergy as a trusted strategic technology partner.
- Lead contract renewals, commercial negotiations, and account expansion opportunities while balancing revenue objectives with the long-term value of each client relationship.
- Create and maintain strategic account plans and technology roadmaps alongside Solutions Architects, ensuring technology priorities align with each client’s business objectives.
- Identify, develop, and progress project opportunities based on client needs while maintaining accurate pipeline information and revenue forecasts.
- Serve as the primary client advocate and escalation point, collaborating with service delivery, finance, and technical teams to provide a consistent and high-quality client experience.
What Success Looks Like
- Maintaining annual client retention of at least 95% across your assigned portfolio.
- Delivering consistent year-over-year net revenue growth
- Achieving an annual project pull-through rate of at least 30% from existing client relationships.
- Maintaining a client Net Promoter Score (cNPS) of at least 8 through regular strategic technology discussions and relationship reviews.
What We’re Looking For
- Significant account management experience, typically 7+ years, within IT managed services, professional services, or a similar client-focused environment.
- Demonstrated success retaining important client relationships while expanding accounts and increasing revenue, including direct responsibility for renewals and commercial negotiations.
- Experience managing complex relationships involving multiple stakeholders, including regular interaction with senior leaders and C-suite executives.
- Strong high-level knowledge of IT services, infrastructure, cybersecurity, and cloud environments, with the ability to connect business objectives with practical technology strategies.
Compensation and Benefits
- $65,000-$70,000 annual salary, based on experience, plus commission on projects that are successfully identified, quoted, and closed.
- Private health insurance for the individual following successful completion of the probationary period.
- Workplace pension with employer contributions in accordance with the company’s pension scheme.
- Standard working hours of 9:00 a.m. to 6:00 p.m from the UK office., Monday through Friday, with 22 days of paid holiday annually in addition to public and bank holidays.
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