Business Analyst – Servicenow

Job Title: ServiceNow Business Analyst (Technical BA) Location: London – Hybrid (2 days wfh) Salary: Up to £80,000 per annum Type: Permanent

We are looking for an experienced and driven ServiceNow Business Analyst to join a leading fintech company based in London. This is an exciting opportunity to work on cutting-edge projects, particularly around ITOM (IT Operations Management) and the integration of cloud-native tools.

Key Responsibilities

• Take on new ITOM requirements and build out the ITOM model in ServiceNow.
• Work closely with technical teams to ensure successful integration of ITOM modules and cloud-native tools.
• Enhance and deliver end-to-end ITSM processes, including Incident, Change, and Problem management.
• Lead the development of ITOM phases, ensuring delivery within a 6-8 week timeline for each phase, including grouping alerts and integrating with other tools.
• Collaborate with product teams working on finance brokerage-based products, such as forex trading tools, and provide insights to improve their support within the ITOM framework.
• Liaise with stakeholders to ensure requirements are captured and translated into functional solutions.
• Drive continuous improvement and ensure ITOM capabilities are built and enhanced to meet the needs of the business.

Skills & Experience

• Proven experience as a ServiceNow BA with a technical focus, especially within ITOM.
• Strong understanding of ITSM (Incident, Change, and Problem management) processes.
• Experience with Salesforce Service Cloud is a significant advantage.
• Background in Fintech or Finance is preferred
• Ability to work in a fast-paced environment and manage multiple phases of ITOM development.
• Strong communication skills to engage with both technical and non-technical stakeholders.
• Familiarity with integrating cloud-native tools with ServiceNow ITOM is a bonus.

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