Senior Agentic AI Production Support Engineer

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to ensure health, reliability, and trust in deployed AI systems. You will own incident response, RCA, and provide expert guidance to Engineering, Product and Implementation teams.

You will work across live AI platforms in production, helping prevent failures, manage data quality, and communicate effectively with customers while expanding your expertise in agentic AI and integrations.

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