- Expereince 5+ years ServiceNow Functional Consulting
- Experience in regulated European sectors
- Strong ITSM / ITIL background
- Strong Business Analysis experience
- Process transformation and process design
- Requirements gathering and stakeholder workshops
- User stories, acceptance criteria, process maps
- Functional specifications / process documentation
- Backlog refinement and prioritization
- UAT planning and execution
- Regulatory and compliance alignment
- Change management and stakeholder communication
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