Product Owner – Voice & Telephony (Genesys Cloud CX)

HSBC Holdings plc is seeking an experienced Product Owner/Manager to lead telephony/Contact Centre initiatives on Genesys platforms in the UK. You will own roadmaps, drive backlog, and deliver voice outcomes including IVR, routing, outbound and telephony integration.

You will collaborate with senior stakeholders across geographies, translate business processes into clear requirements, and maintain a data-driven approach to prioritisation and success metrics.

#J-18808-Ljbffr…