Head of Complaints & Customer Outcomes (Hybrid)

Allianz Personal is seeking a strategic Head of Complaints to lead the Complaints Function, shaping governance and operational direction across the Customer Function. You will drive customer outcomes, manage complex cases, and influence business change using robust complaint insight.

The role supports hybrid working with offices in London, Leeds or Bournemouth and a 40% in-office expectation, reporting to senior leadership and collaborating across multiple functions.

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