Head of Complaints & Customer Outcomes

Allianz Personal is seeking a Head of Complaints to provide strategic leadership across the Customer Function, ensuring fair, timely, and regulatory compliant complaint handling. You will drive customer outcomes and lead a high-performing team in a regulated environment.

The role offers hybrid working with 40% office attendance across London, Leeds or Bournemouth, and requires collaboration with senior leaders to drive improvements and governance across the business.

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