Customer Care Coordinator

Role Details

• Role: Customer Care Coordinator (part-time)
• Working arrangements: Monday or Tuesday (flexible) and Thursday and Friday (fixed)
• About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire
• Office location: Chippenham, Wiltshire
• Department: Customer Care
• Reporting to: Customer Care Manager

Customer Care Coordinator – About us

We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

Customer Care Coordinator – About the role

To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.

Customer Care Coordinator – About the role

• Opportunity to work for an innovation and multiple award-winning regional house builder
• A friendly and relaxed work environment
• A growing regional house builder offering job security and career progression
• To work for a quality led and customer focussed house builder
• Vibrant office culture and working environment

Customer Care Coordinator – Key points

• Handle incoming Customer calls
• Logging and allocation of reported defects on in house software
• Progress valid defects with staff and the supply chain
• Work within agreed SLAs, which vary from contract to contract
• Develop working relationship with key contacts at Housing Associations and Subcontractors
• Positive communication with Customers via email and telephone
• Handle complaints in a sensitive and consistent manner
• Work within Industry guidelines, compliance and standard industry practice

Customer Care Coordinator – About you

• Exceptional customer service skills A natural problem solver, with an agile and pragmatic approach to resolving issues
• Proven customer experience with specific focus on resolution management
• Previous construction industry/sector knowledge is desirable
• Excellent written skills
• Ability to manage complex situations calmly and effectively
• Ability to work independently and deliver results to meet deadlines
• Adaptability
• Ability to work as part of a team and assist in other elements where needed
• Ability to work independently, managing priorities to deliver results to according to deadlines
• Strong organisation and time management skills
• Able to exercise discretion and professional judgement when handling confidential and sensitive information

Customer Care Coordinator – What about the benefits package

• Competitive base salary, annual bonus, 25 days holiday plus bank holidays, company pension scheme, private healthcare and choice of company benefits

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