Senior Agentic AI Production Support Engineer

Ema Unlimited is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and trust of production AI systems. This is a senior technical escalation role, coordinating with Engineering, Product, and Implementation to resolve incidents.

You will diagnose failures across AI behavior, workflows, and integrations (HRIS, ITSM, IAM, Finance), provide workarounds, and communicate clearly with customers under pressure, while ensuring learnings improve the platform.

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