Operations Manager

Operations Manager (288dm) – Bridgewater- Hinkley Point – £75,000 Base – Accommodation allowance of up to £500 per week provided

We are seeking an experienced Operations Manager to provide senior on-site operational leadership at Hinkley PointC.

Key Responsibilities

• Operational Leadership
• Lead the resident operational, maintenance and support team and associated subcontractors.
• Manage daily priorities, resource allocation and competing demands across planned maintenance, reactive works, projects and customer requests.
• Maintain an integrated operational plan covering resources, access, outages, dependencies, work controls and delivery risks.
• Lead operational meetings and ensure actions are tracked through to completion.
• Provide leadership during incidents, service disruption and periods of high demand.
• Escalate issues exceeding delegated authority, resources, contractual scope or risk tolerances.

Customer & Stakeholder Management

• Act as the primary day-to-day operational contact for the customer.
• Build effective relationships with operational, engineering, project, planning and assurance stakeholders.
• Represent the service at operational meetings, service reviews and planning forums.
• Manage customer requests, priorities, concerns and commitments through to resolution.
• Coordinate clear and accurate communications during incidents and service disruption.

Team & Resource Management

• Lead and develop the resident operational team.
• Plan resources to meet maintenance, support, project and service-level requirements.
• Manage leave, absence, standby and call-out arrangements to maintain operational resilience.
• Ensure personnel are suitably competent, trained, authorised and supervised.
• Conduct performance reviews, development discussions and support recruitment/onboarding.
• Monitor workload, wellbeing, fatigue and team performance.

Operational Readiness & Service Delivery

• Ensure work is properly planned, resourced and approved before commencement.
• Confirm the availability of competent personnel, materials, tools, equipment, access and approved work documentation.
• Ensure RAMS, WAFs, permits, isolations, technical approvals and other required controls are in place.
• Coordinate interfaces between maintenance, engineering, projects, subcontractors and customer teams.
• Monitor planned maintenance, reactive response, backlog, defects, repeat faults and service performance.
• Maintain performance against agreed KPIs and SLAs and implement recovery actions where required.
• Produce regular operational and performance reports.

Incident & Risk Management

• Lead the operational response to major faults, service degradation and site incidents.
• Establish clear priorities, communication routes, responsibilities and escalation arrangements
• Coordinate service restoration, temporary arrangements and recovery activities.
• Work closely with technical and compliance functions during complex incidents.
• Ensure incidents are properly recorded, investigated and followed by corrective actions and lessons learned.

SHEQ & Compliance

• Provide visible leadership on health, safety, environmental and quality performance.
• Ensure compliance with RAMS, WAFs, permits, site rules and approved procedures.
• Stop or re-plan work where risks are unacceptable or operational readiness has not been demonstrated.
• Support audits, inspections, investigations and governance reviews.
• Ensure subcontractors and site personnel meet required competence, documentation and behavioural standards.

Subcontractor & Commercial Management

• Coordinate subcontractors and suppliers within approved commercial, technical and SHEQ arrangements.
• Monitor subcontractor performance, competence, delivery and compliance.
• Ensure subcontracted activities are integrated into the operational plan.
• Monitor resource demand, overtime, call-outs, subcontractor costs and other operational cost drivers.
• Identify potential out-of-scope work and obtain appropriate approval before committing resources.
• Support forecasting, budgeting, variations and contract reviews with accurate operational information.

Continuous Improvement

• Drive improvements across planning, maintenance delivery, fault response, handovers, reporting and customer communication.
• Use performance data, incidents, repeat faults and customer feedback to identify improvement opportunities.
• Ensure lessons learned are incorporated into working practices, training and processes.
• Promote accountability, early escalation and evidence-based decision making.

Essential Experience & Qualifications

• Proven experience leading an engineering, maintenance, technical service or critical-infrastructure operation.
• Strong customer-facing and stakeholder-management experience.
• Experience managing teams, workforce planning, resource allocation and performance.
• Experience delivering planned and reactive works against SLAs, KPIs or maintenance requirements.
• Experience managing incidents, service restoration, operational risk and escalation.
• Good knowledge of RAMS, safe systems of work, WAF, permit-to-work or similar controlled-work environments.
• Experience managing subcontractors and third-party suppliers.
• Strong commercial awareness, including scope control, resource forecasting and cost management.
• Strong reporting, communication and meeting-management skills.
• Competent with Microsoft Office and relevant work-management/reporting systems.
• Full UK driving licence and ability to meet applicable HPC site-access requirements.

Desirable

• Previous experience at HPC, a nuclear licensed site or another highly regulated/critical infrastructure environment.
• IOSH Managing Safely or higher-level H&S qualification.
• SMSTS (Black Hat).
• ILM, CMI or equivalent management qualification.
• Managed-service, maintenance or critical communications experience.
• Knowledge of radio, wireless, DAS, RF over fibre, IP networking or integrated communications systems.
• Knowledge of CDM 2015 and construction-phase interfaces.
• Formal service, incident or continuous-improvement management experience.

Key Attributes

• Calm, organised and decisive under pressure.
• Customer-focused while maintaining safety, technical and commercial standards.
• Practical, delivery-focused and disciplined in following controls and processes.
• A strong communicator who can clearly distinguish facts, risks and required decisions.
• Comfortable challenging unrealistic commitments or unapproved scope.
• Collaborative and capable of working effectively with technical and compliance specialists.
• Committed to developing people, improving performance and maintaining high professional standards.

Working Hours: Monday–Friday, 8:00am–4:00pm, with out-of-hours escalation responsibility

Reporting to: Service Manager

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