Guest Experience Lead – Front Desk Supervisor

Hotel Indigo K West Shepherd’s Bush is seeking a Reception Supervisor to lead a Front of House team on the floor, ensuring smooth check-ins, warm welcomes, and standout service that reflects our neighbourhood energy.

You’ll oversee 40-hour weekly shifts across a 5-day rota, coach front desk staff, manage guest enquiries, and uphold SOPs and IHG standards to deliver an unforgettable guest journey.

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