We are currently recruiting for a Housing Administrator to join a large, community-focused housing provider based in Plymouth. This is a great opportunity for an organised and customer-focused individual looking to develop their housing administration experience.
The role will initially be office-based in Plymouth while training is completed, before moving to a flexible hybrid arrangement, typically with three days working from home and two days in the office, subject to team requirements. You will provide day-to-day administrative and customer service support to the Housing Choices team, assisting with the administration of mutual exchanges and ensuring residents are kept informed throughout the process.
Key responsibilities include:
- Monitoring and managing the mutual exchange inbox.
- Responding to resident enquiries by telephone and email.
- Keeping residents updated on the progress of their mutual exchange.
- Coordinating appointments between residents and property inspectors.
- Submitting requests for property inspections, gas safety checks and electrical safety checks.
- Liaising with residents, inspectors and internal teams.
- Preparing deed of assignment paperwork accurately and efficiently.
- Maintaining accurate and up-to-date administrative records.
- Supporting the wider Housing Choices team with general administration.
About You
- Strong administration and organisational skills.
- Excellent attention to detail.
- Confident communicating with customers by telephone and email.
- Comfortable using IT systems and able to learn new software quickly.
- Able to manage competing priorities and work effectively with limited supervision.
- Strong communication and customer service skills.
- Organised and confident coordinating appointments, documentation and processes.
- Previous housing or mutual exchange experience is desirable but not essential.
- A proactive attitude with a willingness to learn and develop.
What’s on Offer
- £18-£19 per hour, Umbrella.
- Initial 3-month temporary contract, with potential for extension.
- Office-based training in Plymouth initially, moving to flexible hybrid working thereafter.
- Opportunity to work within a large and established housing organisation.
- Potential for the role to be extended as longer-term resource requirements are reviewed.
- Immediate start and Interviews available remotely
If you’re organised, customer-focused and looking for an opportunity to develop your administration experience within the housing sector, we’d love to hear from you.
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