Company: Pure Retirement
Location: Leeds
Job Description:
Pure Retirement is seeking an IT Service Desk Manager in the UK to lead first/second line support, drive performance and continuous improvement across the team. You will partner with the Head of IT to prioritise work and optimise service delivery.
You will develop a motivated, skilled team, embed standard ticket-handling processes and ensure high customer satisfaction through effective escalation and problem solving.
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Posted: October 9th, 2026