Customer Experience Lead — Fintech Complaints & Insights

Moneyfarm, a rapidly growing pan-European digital wealth manager headquartered in London, seeks a senior complaints leader to own the end-to-end experience for UK brands. You will own complaints end to end, drive early identification, and lead root cause analysis across front office, operations and product.

You will shape vulnerability standards, voice of the customer, and regulatory reporting, collaborating with two Relationship Managers and the UK leadership team in a new UK management

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