Patient Experience & Front Desk Lead

Penrose Health in London is seeking a Welcome Team Lead to supervise day-to-day front-of-house operations, coordinate rotas, and ensure a professional, friendly patient experience. You will be the calm, proactive presence that keeps the reception and waiting areas running smoothly and will support colleagues through busy clinics.

You’ll coach and support staff, reinforce high standards, and escalate issues as needed, while working with the Site Operations Manager and central teams to enhance

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