Customer Service & Parts Administrator

Customer Service & Parts Administrator

Location: Peterborough

Hours: Monday to Friday, 8:00am – 5:00pm

Salary: £30-32K per annum

Overtime: Some Saturday work required during peak periods, paid at the overtime rate.

We are looking for a reliable, organised, and customer-focused Parts Administrator to join our busy team in Peterborough. This is a varied role that combines administration, customer service, and occasional warehouse support.

Key Responsibilities

• Processing and administering parts orders
• Entering, updating, and tracking Proof of Delivery (POD) information
• Liaising with customers and clients by phone and email, providing excellent customer service
• Building and maintaining positive relationships with customers and ensuring their needs are dealt with promptly
• Responding to customer enquiries and resolving issues in a professional and helpful manner
• Managing administrative tasks accurately and efficiently
• Assisting with packing parts when required to support the warehouse team
• Working closely with colleagues to ensure smooth day-to-day operations
• Supporting the wider team as required during busy periods

About You

• Customer service focused with a professional and friendly approach
• Excellent telephone manner and strong communication skills
• Confident dealing with customers and clients by phone and email
• Good IT skills, with confidence using Microsoft Office and computer-based systems
• Organised, accurate, and able to manage multiple tasksFlexible and willing to support different areas of the business when needed
• Able to work well under pressure in a busy environment
• Professional, reliable, and a positive team player
• Previous experience in a parts, logistics, administration, or customer service role would be an advantage

What We Offer

• Regular pay reviews, providing the opportunity for salary progression
• Monday to Friday working hours (8:00am-5:00pm)
• Overtime paid for Saturday work during busy periods
• A supportive and friendly working environment
• Opportunity to become a valued member of a growing team
• The opportunity to develop your skills and progress within the business

If you are organised, customer-focused, and enjoy providing excellent service in a fast-paced environment, we’d love to hear from you

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