Leidos UK & EUROPE is seeking a Service Desk Analyst in Whiteley to provide first-line IT support across hardware, software, and networks. You will handle incidents from initial contact to resolution, logging and prioritising tickets, and escalating complex issues to specialists as needed.
You will communicate clearly with users, offer remote assistance including VPN, and help maintain service desk documentation while working within shift patterns that cover 08:00 to 18:00.
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