IT Service Desk Analyst — 1st Line (Hybrid, On-Call + Bonus)

Haven is seeking an IT Service Desk Analyst to join the busy IT Service Desk at our Hemel Hempstead head office. You will be the first contact for IT support, logging and prioritising incidents, and providing first-line resolutions to colleagues across the business.

The role involves a rota including weekends and on-call, with hybrid working. A strong ITIL/ITSM background and hands-on Microsoft 365, Azure and Intune experience are essential.

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