Junior Application Support Analyst

Location: Remote UKHours: Monday – Friday, 37.5 hrs per weekSalary: £26,500 to £28,000 per annumReporting To: Application Support Team Lead

Key Responsibilities

• Act as a first responder, delivering excellent customer service to clients via Jira, email, Microsoft Teams, and telephone
• Triage incoming support tickets in line with SLAs
• Troubleshoot data, infrastructure and application-related issues, including analysing client data using SQL queries
• Perform basic application configurations to support client needs
• Communicate regularly with stakeholders, providing clear and timely updates on investigations, progress and ticket resolutions
• Attend client calls to support data-related queries
• Maintain and update the team Knowledge Base to support continuous improvement
• Work confidently with a range of platforms and technologies, including Jira, Confluence, Office 365, Microsoft Teams, SharePoint, Azure DevOps (ADO) and Salesforce

Please view the job description attached for full details

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