IT Service Desk Analyst (L1) – First-Line Support

Essential Employment is seeking an IT Service Desk Analyst to join a busy team providing first-line IT support to thousands of users in the UK. You will handle queries across Microsoft 365, AD, hardware, software and networking, working closely with IT teams to ensure quick and effective incident resolution.

The role offers both full-time and part-time hours on a temporary contract basis, with a focus on delivering excellent customer service and proactive problem solving.

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