L1 IT Help Desk Analyst — First-Contact Tech Support

Company: The Channel Recruiter Ltd.
Apply for the L1 IT Help Desk Analyst — First-Contact Tech Support
Location: Livingston
Job Description:

XMA in Livingston is seeking a dedicated L1 Service Desk Analyst to be the first point of contact for customers, logging and resolving incidents and providing timely updates as per SLAs. You will troubleshoot hardware and software issues and guide users while maintaining accurate records in the service management tool.

Join a team focused on delivering exceptional IT support, collaborating with cross-functional colleagues to ensure smooth operations and a positive customer experience in a busy

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Posted: October 9th, 2026