1st Line IT Support Consultant – Hybrid (Manchester/Leeds)

BCN Group Ltd is seeking a 1st Line Support Consultant in a hybrid role based in Manchester or Leeds. You will provide frontline technical support via email, phone and ticketing system, resolve issues where possible, and escalate where needed.

The role focuses on delivering responsive customer service, logging tickets, and maintaining SLAs while assisting clients with Windows, O365, and device management tasks. Hybrid working includes 3 days in the office.

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