Service Desk Analyst – IT Support & Incident Resolution

Betway Group is seeking a dedicated IT Support professional in London to provide first-line IT support and resolve user issues across phone, email, and chat channels. You will log incidents, manage lifecycle, and escalate complex problems to higher-level teams as needed.

You will maintain IT systems, perform routine checks, assist with software installations, and ensure compliance with IT policies while delivering excellent customer service to users.

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