Application Support Engineer

Application Support Engineer Software Support Product Support

• C#, SQL, JavaScript
• Hybrid Working – Fareham, Hampshire
• £30,000 – £35,000 + benefits

We’re looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.

What You’ll Be Doing

• Providing technical support and resolving application issues within agreed SLAsTroubleshooting and managing client tickets from start to resolutionWorking closely with stakeholders, analysts, and developersCommunicating clearly with clients and delivering excellent customer serviceGathering requirements for system changes (RFCs) and supporting their deliveryTesting, documenting, and supporting application updatesAssisting with debugging and implementing improvements (training provided)Contributing to team development and continuous improvement initiatives

Skills Required

• Must have commercial experience in application/software support
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
• Strong problem-solving and analytical skills
• Excellent communication (technical non-technical)
• High attention to detail and organisation
• Self-motivatwith a willingness to learn

Highly Desirable:

• Knowledge of Agile, DevOps, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Familiarity with Visual Studio, Azure DevOps, Git

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