The Body Shop – Team Leader

The Body Shop – Team Leader

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed




• Problem solves effectively & proactively as much as possible using available resources




• Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.




• Communicate effectively & act as a flexible & responsible role model to your team




• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.




• Working with the Store Management team to:
  
  
  
  • Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life

  
  

  • Ensure development of customer loyalty to further build The Body Shop brand

  
  

  • Meet sales & performance targets

  
  

  • Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants

  
  

  
  

What we look for

• Experience in a customer facing role and a genuine passion for beauty & the retail industry




• Ability to communicate & listen effectively & demonstrate operational skills




• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs




• A positive mindset with the willingness to continuously develop yourself




• Ability to multitask, manage time & work flexible hours




• Ability to work independently with minimal direction

What we offer:

• Comprehensive onboarding in your new position




• Training hours for you & your team as needed




• A 50% staff discount on regular product & 30% on Gifts




• Freebies – when we launch new products, we want our Teams to be the first to fall in love with them




• Paid volunteer days – so you can spend time with the causes that matter to you




• Ability to make connections with Community Partners to drive local activism




• (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good




• Ability to offer a real living wage to your Customer Consultants




• Opportunities to grow within the Brand




• Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

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