Branch Banking Digital Concierge & Customer Care

Santander UK is hiring for a customer service role focused on personal banking customers, helping them feel confident and in control of their finances. You will support across face-to-face, phone, and video channels, guiding digital banking use and delivering a personalised service that builds trust and loyalty.

Responsibilities include understanding customer needs, resolving queries, and promoting digital self-service while collaborating with colleagues to maintain a high-quality experience.

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