Retail Customer Experience Manager

Entain plc seeks a Retail Customer Service Manager to lead the shop team in Ladbrokes & Coral betting shops, delivering top customer service and maintaining high standards. Reporting to the Shop Manager, you will drive customer relationships and operational excellence.

Responsibilities include taking bets, handling cash transactions, demonstrating products, and resolving customer concerns with empathy. The role requires availability for varied shifts and a 20-hour typical rota.

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