Customer Service Manager: Build & Scale a New Function

Optimise Talent Limited is seeking a Customer Service Manager who will lead a growing team and own the customer service function from day one. Based in Consett, the role is fully onsite with a Monday–Friday pattern and a focus on building scalable processes and reporting.

You will manage workflows, drive improvements, and report on key metrics while supporting CRM and automation initiatives. This is a hands-on leadership role with progression opportunities as the department expands.

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