Tech Support Engineer: Fast, Clear Customer Help

Luminance, a pioneer of Legal-Grade AI, is seeking a proactive customer support professional to join our tech team in Greater London. You will be the first point of contact for technical queries via phone and Intercom, diagnosing straightforward issues and guiding customers through next steps.

You will document incidents, escalate complex problems, and work with second and third line teams to ensure timely, transparent communication throughout the lifecycle of requests.

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