Contact Centre Team Lead: Customer Service & Coaching

Pinnacle Group is seeking a skilled Customer Service Advisor to join our Chelmsford team within Pinnacle Connect, our national 24/7 contact centre. You will support over multiple clients with repairs, emergencies and service queries, delivering professional, empathetic service.

This full-time 37.5 hour role includes shift work across seven days, with early starts and late finishes. Initial 6-month FTC, with potential to become permanent, and a focus on coaching and developing a high-performing

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