Regulated Complaints Specialist – Customer Escalations

NEXT PLC is recruiting for a Regulated Complaint Handler in our Customer Escalations Team in Leicester. This role focuses on investigating and resolving customer complaints with care and professionalism, within an FCA-regulated sector such as banking or financial services.

You’ll undergo 4 weeks of in-house training, work a 36-hour week with shifts Tue-Sat, and during peak periods may add up to 4 extra hours weekly for up to 20 weeks a year. Start date is Mon 28 September.

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