Deskside Technician – London

IT Support Engineer – 4 month contract – Inside IR35 – London – Fully Office Based

We are seeking an experienced Deskside Engineer to provide face-to-face and remote technical support, manage IT assets, and keep day-to-day technology running smoothly for end users.

Key Responsibilities

• Deliver face-to-face and remote IT support, managing tickets via ServiceNow with strong prioritisation and multi-tasking
• Diagnose and resolve hardware/software issues across PCs, laptops, printers, scanners, and warehouse equipment
• Handle hardware installs, relocations, IMAC tasks, and coordinate with third-party vendors as needed
• Manage Windows 11 devices, patches, and updates via Intune and Autopilot; perform basic M365 admin (Entra ID, Intune)
• Support AV/conference rooms (Teams, Zoom) and manage mobile devices via MDM/Intune
• Handle user onboarding/offboarding, asset refresh campaigns, and CMDB maintenance in ServiceNow

Requirements

• Previous IT support experience, with strong Windows 10/11 and M365 proficiency
• Solid hardware diagnostic skills (PCs, laptops, printers/MFDs)
• Experience with Intune, Autopilot, Active Directory, and Azure
• Working knowledge of LAN/wireless/VPN basics; ServiceNow familiarity highly desirable
• ITIL certification a plus
• Strong communication, service focus, and ability to manage workload under pressure

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