Senior IT Service Desk Analyst: 2nd Line Support & Mentorship

SmartSearch is seeking a Senior Service Desk Analyst in Cardiff to resolve complex technical issues escalated from Service Desk Analysts. You will collaborate with internal departments to deliver timely and effective solutions and contribute to knowledge and process improvements.

The role requires handling both 1st and 2nd line support, diagnosing root causes under pressure, and proactively managing workload.

#J-18808-Ljbffr…