Logistics Analyst, Soho Home Head Office London, UK Support Office View Role

Company: Soho House & Co.
Apply for the Logistics Analyst, Soho Home Head Office London, UK Support Office View Role
Location: London
Job Description:

Our Logistics Analyst will gather and interrogate data to make decisions that protect cost, service and brand experience across Soho Home’s UK, EU and US operations. This role is a combination of ‘business as usual’ report optimisation and new report creation/automation. The successful candidate will lead analysis across delivery partners and 3PLs building models and reports to present clear recommendations to senior stakeholders. This role reports to the Director of Operations & Systems and will work very closely with the Head of Operations day to day.

Key responsibilities..

Strategic analysis and modelling

  • Build a suite of logistics reports to better support ‘business as usual’ and inform decision-making
  • Model the cost and service impact of pricing changes, service propositions, and expansion options
  • Quantify the operational and cost impact of distribution changes, such as tariffs, compliance and product data requirements

Commercial control

  • Delivery of cost-to-serve by market and by channel
  • Lead invoice audits against contracted rates across regions
  • Identify and size cost saving opportunities, and track savings delivered.

Partner performance

  • Own the KPI framework for partners: on-time-in-full, first-time delivery success, damages, claims and returns processing.
  • Prepare monthly & quarterly business review packs and evidence SLA breaches for escalation.
  • Benchmark costs and data across freight & warehousing

Capacity planning

  • Track warehousing capacity globally to identify risks and opportunities

Reporting, data and systems

  • Create logistics dashboards for the team and senior stakeholders
  • Act as the bridge between operations and systems on reporting and systems requirements.

Skills and experience

  • Demonstrable experience in logistics analysis, ideally in Retail or eCommerce
  • Advanced Excel, including modelling, Power Query and pivot analysis
  • Advanced Power BI skills
  • Working knowledge of multi-market operations, including customs and duty basics

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

  • Annual Every House Membership
  • 50% off Food & Drink, 7 days a week
  • Staff Room Rates
  • Private Health and Dental Care
  • Weekly Pay
  • Life Assurance
  • Up to 50% Staff Discount on Cowshed & Soho Home
  • In Office Dog Policy on Fridays
  • Season Ticket Loan
  • Christmas Office Closure
  • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

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Posted: October 9th, 2026