Hotel Front Of House Manager Southwark-London

Hotel Front of House Manager Southwark-London

Job Description

Front of House Manager Responsibilities: – Act as an ambassador of the brand and the property, embodying our values and service standards at all times – Provide strategic leadership to the Front of House team, fostering an engaged, motivated workforce committed to excellence – Drive exceptional guest satisfaction through the implementation of service standards and by leading by example

• Deliver strong operating results and contribute to the achievement of departmental and property-wide financial targets – Assume full responsibility for the Night operation of the department, ensuring seamless service delivery during all hours – Maintain rigorous compliance with Company standards, policies, and procedures across all Front of House operations
• Recruit, induct, train, and develop team members to ensure they possess the skills and knowledge required for their roles – Manage staff scheduling and resource planning to optimise operational efficiency and guest service levels – Oversee guest relations and complaint resolution, ensuring all concerns are addressed professionally and promptly
• Implement and monitor health, safety, and security protocols to maintain a safe environment for guests and staff – Conduct regular team briefings and performance reviews to maintain high standards and support continuous improvement – Liaise effectively with other departments to ensure coordinated service delivery and operational synergy – Prepare and present regular reports on departmental performance, staffing, and key metrics to senior management

Benefits:

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it’s a summer party, holiday party or our annual international soccer tournament – we celebrate successes together with the team.

Qualifications

Front of House Manager Qualifications: Required Qualifications: – Proven experience in a Front of House management role, or a successful track record in a similar hospitality position demonstrating readiness to step up into a management capacity

• Demonstrated expertise in Opera Cloud or similar property management systems, with the ability to champion training and support other team members in system utilisation – Strong leadership and team management experience, with a proven ability to motivate and develop staff – Excellent customer service orientation with a track record of delivering exceptional guest experiences
• Solid understanding of financial management, including budgeting, cost control, and revenue optimisation – Knowledge of health, safety, and security compliance requirements within the hospitality sector – Exceptional communication and interpersonal skills, with the ability to liaise effectively across departments – Demonstrated problem-solving and conflict resolution capabilities Preferred Qualifications:
• Hospitality management qualification or relevant professional certification – Experience managing night operations or shift-based teams – Proficiency with additional hospitality technology platforms and systems – Experience in performance management and staff appraisals – Knowledge of rostering and resource planning best practices

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