The Role Outline: Your Week at a Glance
As our Leisure Sales Manager, you are the commercial engine of the Leisure Club. During this exciting transition, your biggest asset will be your high EQ and your natural ability to talk to people. You will lead, coach, and drive our team of Membership Advisors, using pure confidence and natural warmth to sell past the temporary building work. You are not just managing a desk; you are out on the floor, conducting brilliant sales tours, managing the pipeline, and building a highly resilient, positive team culture.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating lively spaces for our guests to work, eat, relax, and play.
We do not want a corporate robot who panics when walk in numbers take a temporary dip. We need a confident, energetic people person who can brighten up challenges. If you have the natural charisma to charm clients through a temporary building site and the leadership skills to keep your team motivated and laughing, we will give you the platform to completely own your market. Because it really does take a Village.
How the Village Thrives
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
- We Care: We care about our impact on guests, the community, and each other.
Your Remit: What You Will Actually Be Doing
We can teach you our systems, but we cannot teach you how to motivate a sales team through a major refurbishment. We trust you to handle:
- The Vision Sell: Selling past the scaffolding. You will conduct confident, informed one to one sales tours, using your high EQ to talk prospects through the temporary disruption and secure their membership based on trust.
- The People Leadership: Managing the morale. You will recruit, induct, and train your Membership Advisors, running the daily rotas while keeping the team’s energy absolutely sky high when things get challenging.
- The Commercial Reality: Protecting the margin. You will oversee the prospect database, track promotional activities, and dive into the finer financial details like leavers, arrears, and direct debits to protect our revenue.
- The January Pipeline: Prepping for the launch. You will relentlessly drive the numbers and roll out quarterly sales plans now, ensuring that the second the refurbishment finishes, your joiner numbers absolutely explode.
How We Succeed Together
We do not micromanage our leaders. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to drive your sales strategy, solve practical problems, and own your department. We Empower & Elevate our people. If you want Room to Grow, successfully steering a leisure sales team through a major hotel investment project is the absolute best way to prove your commercial grit to our senior leadership team.
Selling Our Benefits
- Health & Wellbeing: Complimentary Health and Wellness Membership at your home Club for you and a friend (worth £1,500 a year), up to two mental health days, a discounted Health Cash plan, and an Employee Assistance Programme.
- Hotel Stays: Discounted overnight stays from £35 across our soon to be 35 properties, plus Friends and Family rates from £49 including breakfast.
- Food & Drink: 50% discount on Food and Drink purchased on or off shift at the Pub & Grill, plus 30% off at our Starbucks stores.
- Financial & Extras: Salary drawdown via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, enhanced maternity and paternity pay, and your birthday off guaranteed.
- Development & Culture: Flexible working hours, regular team events, BIG People Days to celebrate our teams, and Anniversary rewards for key milestones.
Think You Have Got the Right Energy?
We are looking for a vibrant, energetic sales leader with a massive amount of charisma. If you possess a genuine passion for hitting targets, developing people, and selling a brilliant vision, we want to hear from you.
Bring your high EQ, your drive, and your ambition.#INDDH
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