Customer Service Lead – Financial Services (Pensions/ISA)

Moneyfarm in the UK is seeking a hands-on Head of Customer Service to lead Willis Owen and Profile Pensions teams, ensuring day-to-day service delivery across phone, email and chat with a clear, measurable standard and strong outcome focus.

You will manage performance, ownership, and escalation, while driving processes, training, and coaching to improve customer outcomes and align with Consumer Duty requirements.

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