Housing Support Officer

Housing Support Officer

Permanent

£35,000 – £40,000

North London

Duties and Responsibilities of the Housing Support Officer

• Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice.
• Support residents with the completion of welfare and benefit-related documentation.
• Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers.
• Prepare tenancy documentation and resident welcome information.
• Provide relevant arrears and account information to income teams to support debt resolution processes.
• Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters.
• Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively.

Essential Requirements of the Housing Support Officer

• Enhanced DBS
• Full UK Driving Licence

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