Onsite First-Line IT Support Analyst

Manpower is hiring a First Line Support Agent in Birmingham for an onsite IT Service Desk role on Atos campaigns. This entry-level position offers a practical start in IT support, delivering strong customer service while assisting end users with IT needs.

You will handle a high volume of calls, troubleshoot issues or escalate to 2nd Line, create and manage tickets, and work toward targets like First Time Fix Rate and average call duration. Strong communication and MS Office skills are essential.

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