Company: Child Maintenance Service
Location: Leicester
Job Description:
Child Maintenance Service is seeking a Customer Insight and Analysis Officer to gather, analyse and communicate customer feedback to improve services and outcomes across CMS. You will translate qualitative and quantitative data into actionable insights, develop customer journey maps, and present evidence-based recommendations to senior leaders while collaborating with policy, digital and change teams.
This role supports CMS in delivering its core mission to secure financial support for children
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Posted: October 9th, 2026