Front Office Multi-Skilled Team Member

Job Description

Join our dynamic team as a part time Front Office Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich, United Kingdom! We’re looking for an enthusiastic and customer-focused individual to be the face of our organization, ensuring exceptional guest experiences from check-in to check-out.

• Extend a warm, friendly welcome to all guests, embodying our commitment to hospitality excellence
• Manage the check-in and check-out processes efficiently, ensuring accuracy and attention to detail
• Respond promptly and courteously to guest inquiries and requests throughout their stay
• Handle phone calls professionally, providing information about hotel services and local attractions
• Accurately process payments and maintain financial records
• Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
• Collaborate with other departments to ensure seamless guest experiences
• Address and resolve guest concerns in a timely and empathetic manner
• Maintain an organized and tidy front desk area
• Adapt to changing priorities and manage multiple tasks in a fast-paced environment
• Ensure compliance with hotel policies and safety procedures
• Able to work day and night shifts
• MUST LIVE IN THE UK

Qualifications

• Proven customer service experience, preferably in the hospitality industry
• Fluency in English with excellent verbal and written communication skills
• Prior experience with OPERA cloud property management system is highly desirable
• Strong multitasking abilities and efficient time management skills
• Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping
• Proficiency in basic computer applications and ability to learn new software quickly
• Flexible attitude with willingness to work various shifts, including weekends and holidays
• Problem-solving skills with the ability to make decisions in a fast-paced environment
• Professional appearance and positive, enthusiastic attitude

Additional Information

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.

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