Senior Desktop Support Engineer – 2nd Line ITIL Expert

Together is seeking an experienced Desktop Support Engineer to join our Service Desk. You will provide 2nd line support, resolve incidents, and manage requests via phone, email, remote and face-to-face interactions across the business.

Working in an ITIL-aligned environment, you will own incidents from start to finish, maintain ticket records, support onboarding/offboarding and RBAC, and contribute to projects while developing knowledge articles to improve service quality.

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