1st-Line IT Service Desk Specialist

Avance Consulting is seeking an IT Service Desk Analyst to join the Shift-based helpdesk. You will handle incoming requests, follow agreed procedures, and provide first-line troubleshooting to keep users productive.

You will log incidents, classify issues, and monitor queues to meet SLAs, coordinating with other teams as needed. Strong communication skills and ServiceNow familiarity are essential for success.

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