Hybrid: Customer-Focused First Line Support Engineer

Company: Talk Straight Limited
Apply for the Hybrid: Customer-Focused First Line Support Engineer
Location: Aberford
Job Description:

Talk Straight Limited, operating Schools Broadband, is seeking a proactive First Line Support Engineer to be the first contact for customers needing technical help. You will diagnose, troubleshoot, and document issues, while guiding users through resolutions and escalating when needed.

The role offers hybrid working with the Ilkley office three days a week and a focus on delivering excellent customer service across ticketing systems, email and phone.

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Posted: October 9th, 2026