First-Line IT Support Engineer – On-Site & Remote Helpdesk

Principal IT is recruiting for a 1st Line IT Support Engineer to join our team in Solihull. The role provides first-line technical support to users across a multi-site organisation and involves handling helpdesk tickets, setting up end-user devices, and assisting with joiners, movers and leavers.

You will work primarily on-site with some travel between locations for project activities and on-site support. The ideal candidate has 1–2 years in IT support, good communication skills and a practical

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