Remote Customer Support Lead – AI & Knowledge Base

Company: The Alliance
Apply for the Remote Customer Support Lead – AI & Knowledge Base
Location: Henfield
Job Description:

The Alliance is seeking a detail-driven Customer Support Executive to join our vibrant Customer Success team. You will be the primary contact for members, handling emails and tickets, while helping to optimize our AI support agent and collaborate with product, education and success teams to resolve issues quickly.

You bring excellent written communication, experience with Intercom or Zendesk, and a proactive, problem-solving mindset.

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Posted: October 9th, 2026