Customer Support Executive: AI & Platform Experience Remote

The Alliance is seeking a Customer Support Executive to be the first line of contact for our members, handling emails and tickets and ensuring timely, friendly responses. You will drive forward-looking initiatives to preempt customer needs and improve our AI agent performance across our platform.

Collaborating with Customer Success, Education, and Product teams, you will help build a robust knowledge base, contribute to FAQs, and optimize support workflows with Intercom.

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