Customer Service Team Leader – Flexible Hours

The ESP Group is seeking a Team Leader for its Arbroath contact centre. You will manage a team of Customer Service Advisors, providing daily coaching and support to maintain exceptional service levels. The role offers ongoing training and a dynamic, fast-paced environment, with a focus on career progression.

Successful candidates will lead by example, demonstrate excellent communication skills, and take pride in resolving issues efficiently while fostering a collaborative team atmosphere.

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