Central Reservations Assistant – The Voice Behind Great Stays & Dining
Location: Office above the Wheelwrights Arms
Hours: Part-time | 7-day availability | 9am–8pm shifts | Evenings & weekends | Holiday cover
We’re on the hunt for a vibrant, detail-driven Reservations Assistant to join our Central Reservations Team – the heartbeat of guest bookings across our charming pubs and boutique bedrooms.
If you’re passionate about delivering stand-out service from behind the scenes and thrive in a fast-paced, people-focused environment, this is your moment.
What You’ll Be Doing
- Be the friendly voice and quick-thinking brain behind all guest enquiries – phone and online.
- Manage restaurant and bedroom bookings across our pubs and inns using our reservation platforms.
- Cross-sell experiences and recommend the perfect spot – whether it’s a cosy corner or a romantic stay.
- Work hand-in-hand with our pub managers to deliver seamless guest journeys.
- Make every guest feel like a VIP – before they even walk through the door.
- Receive full training to help you shine in your role.
A Bit About You
You’re the kind of person who loves making people’s day – even from behind a screen or phone line. You’re organised, proactive, and take pride in the little details that make a big difference.
What makes you tick
- Experience in hospitality or a reservations-based role
- Excellent communication skills (you’re a natural on the phone!)
- A positive, can-do attitude and love for customer care
- Cool under pressure and able to juggle tasks with a smile
- Team player who enjoys collaboration and connection
- Comfortable navigating booking systems (training provided)
Perks & Benefits
- Weekly pay – because who wants to wait?
- 30% friends & family discount across all pubs – up to 6 people!
- Discounted stays in our Charming Bedroom collection
- Exclusive online perks – deals, discounts & rewards
- Flexible shifts to work around your life
- Pension scheme to plan ahead
If you’re ready to bring your personality, professionalism, and passion for hospitality to the team, and join us in making every booking something special.
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