Company: The Alliance
Location:
Job Description:
The Alliance is seeking a customer support specialist to be the frontline contact for our members, resolving queries via email and ticketing systems while driving AI agent improvements. You will collaborate with Customer Success, Education and Product to address issues quickly and help members maximize platform value.
You will work in a fast-growing, collaborative environment with a focus on delivering thoughtful, customer-first responses and contributing to FAQs and internal knowledge sharing.
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Posted: October 9th, 2026